Faqs

For legal and safety reasons all passengers are weighed prior to boarding – individual weights in excess of 110kg will incur an extra seat surcharge.

Combined body weights per two passengers bookings in excess of 180 kgs will incur an extra seat surcharge.

Maximum per seat weight limitation is 130 kgs.

Luggage restrictions apply to all Transfers.

Helicopters, 1 medium size suitcase not weighing more than 20kgs and 1 standard test cell size carry-on bag not weighing more than 10kgs per person.

Seaplanes, 1 standard test cell size carry-on bag not weighing more than 10 kgs per person.

Touring luggage restriction, 1 bag not weighing more than 5kgs p/p.

Single seats are available on a standby basis at 6pm day prior to travel only.

All tours and transfers are available on a Private Basis for an additional charge. Privacy is not guaranteed on any Tour or Transfer unless privacy has been requested and the privacy surcharge has been paid.

The Reef Comber tour and the Journey to the Heart tour are NOT suitable for non-swimmers or children 0-13, no life guard is on duty. Non-Swimmers should attend tours to ReefWorld where life guards are on duty.

Infants are welcome on private flights only, not on shared tours and are carried at the discretion of Hamilton Island Air. Our tours are designed to accommodate adults, some tours are not suitable for infants, if in doubt please ask. Infants are classified as 0-2 years, and may travel free of charge on a parent lap in the rear of the aircraft on private flights only. Please note that only one infant may travel FOC per aircraft, two infants may occupy 1 seat, the seat price applies. Children are classified as 3 – 13 years of age inclusive, must be accompanied by an adult on the flight. Minimum age for all shared scenic flights & tours is 3 years of age.

Due to the nature of Seaplane operations all flights are operated at the discretion of Hamilton Island Air. Flights are subject to changeable weather conditions including tidal, sea state , prevailing winds, air traffic control, unscheduled maintenance and other influences outside of our control. In the event of inclement weather and we are unable to operate the tour or transfer for any reason, subject to availability Hamilton Island Air will ensure that guests are offered an alternative destination and/or  transferred on the next available window in which the transfer or tour can proceed safely.

For credit card bookings your card will be pre-authorised in line with our cancelation policy and then charged on the day of travel. Hamilton Island Air accepts Visa, MasterCard and American Express (American Express attracts a 3% surcharge).

All seaplane and aeroplane tours are subject to a minimum of 4 passengers to fly. However, bookings of two guests are welcome, additional bookings will be joined to the tour to confirm by 6pm the night prior . We will let you know if tours don’t meet minimum numbers and discuss alternative options.

Due to the nature of seaplanes, optimal water conditions are required for water landings. Sometimes due to wind direction and strength, Whitehaven Beach becomes inoperable for our seaplanes. On some occasions, an alternative of Chance Bay can be offered to guests. Located on the South East of Whitsunday Islands this sheltered bay can offer an extra landing option after your standard scenic flight.